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Digital Analytics and Insights Manager

  • Location

    Melbourne CBD, Victoria

  • Sector:

    Financial Services, Telecommunications , Insurance

  • Job type:


  • Salary:

    AU$150000 - AU$180000 per annum

  • Contact:

    Sebastian Bell

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


A large Telecommunications company is looking for a Digital Insights and Analytics Manager to help transform the digital customer experiences. The Digital Insights and Analytics Manager will lead a team to drive engagement and collaboration with digital. The ideal candidate will come from financial services, telco or insurance background with in a large organisation.

The position will handle the following:

  • Develop a data, insights and analytics roadmap
  • Play a pivotal role in business planning by producing weekly channel dashboards
  • Influence customer insights and campaign results to identify new opportunities and prospects
  • Work closely with the UX team to analyse digital journeys and provide insights into how to create a better customer experience
  • Lead across the development of ongoing optimisation of advanced analytics
  • Relationship management and a proven communicator capable of leading high performing data teams
  • Manage and maximise the potential of the data, analytics and insights team

Skills required:

  • Extensive experience working in a digital environment, including web/mobile data collection hubs, data modelling and visualisation tools
  • Proven experience working across digital marketing channels, tag management tools and data layer implementations
  • A wealth of experience in leveraging an array of web analytics and reporting platforms including Adobe Site Catalyst, Adobe Analytics, Adobe test & Target, Google Analytics, Tableau or similar
  • Deep understanding an experience in database engineering, application architecture, ETL processes and integration tools (SQL, SAS, Power BI) for data extraction and manipulation.
  • A Strong understanding of online data types across digital channels and Tag Management Solutions, data layers
  • A solid understanding of how Marketing Cloud, Adobe Target, Double Click/AdWords can be to personalise messages to digital customers
  • Knowledge of data mining processes and privacy
  • Proven record of developing a in-depth analytics and insights function in a data rich environment
  • Experience in managing a mentoring developers and analysts

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.