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Head of CRM

  • Location

    London, England

  • Sector:

    Consumer Markets, Retail

  • Job type:


  • Salary:


  • Contact:

    James Scholfield

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Expiry date:


Head of CRM



£70,000 - £100,000 + car allowance + benefits

Carter Murray is working with a global leader in retail to hire a Head of CRM to be based in their Central London.

Key Responsibilities:

Lead the execution of a customer centric, data driven and creative CRM strategy to deepen customer engagement with the business and drive long term customer life time value

Efficiently acquire and retain customers through personalised, multi-channel marketing strategies delivering the right messages and content at the right time - direct mail, email, SMS, at till etc

In conjunction with the Head of CRM Strategic Planning, lead and execute the annual campaign plan in collaboration with various teams, and external agencies to deliver the budgeted customer and business results

Benchmark competitive CRM approaches, global best practice, trends and innovations

Implement a 'test, measure, learn' approach to CRM to maximise effectiveness, efficiency and engagement

Demonstrate continuous improvement in customer response and ROI to support the case for moving mass markdown to personalised offers

Drive the CRM development roadmap:-

Introducing new CRM channels for interacting and engaging with customers

New CRM tools to drive automation, scale and immediacy

Customer preference centres and how customer data is used in CRM


If you are ticking all the above, please apply with an updated CV. Due to the volume of interest, Carter Murray are not always able to respond to individuals. If you do not receive a response within six weeks then please assume your application was unsuccessful.


SR Group is acting as an Employment Agency in relation to this vacancy.